Identity Theft Tops FTC’s Consumer Complaint List Again

Submitted by Steven Meyerowitz on Thu, 03/10/2011 - 10:17am

The Federal Trade Commission has released the list of top consumer complaints received by the agency in 2010. The list showed that for the 11th year in a row, identity theft was the number one consumer complaint category. Of 1,339,265 complaints received in 2010, 250,854 – or 19 percent – were related to identity theft. Debt collection complaints were in second place, with 144,159 complaints. 

For the first time, “imposter scams” – where imposters posed as friends, family, respected companies or government agencies to get consumers to send them money – made the top 10.
 
The top consumer complaints were:

Rank Category Number of Complaints Percentage
1 Identity Theft 250,854 19%
2 Debt Collection 144,159 11%
3 Internet Services 65,565 5%
4 Prizes, Sweepstakes and Lotteries 64,085 5%
5 Shop-at-Home and Catalog Sales 60,205 4%
6 Imposter Scams 60,158 4%
7 Internet Auctions 56,107 4%
8 Foreign Money/Counterfeit Check Scams 43,866 3%
9 Telephone and Mobile Services 37,388 3%
10 Credit Cards 33,258 2%

 

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